Minimal effort put in the service provided
Every time I turn up for a check up I get the most basic service for the same price as other practices. Last year I had a check up and requested some fluoride paste due to one of my teeth being very sensitive. I was told that they are unable to approve prescription due to the person who was approving not being here (or something similar that pretty much said no). I was advised to go and buy it over the counter. I am aware that I can buy it over the counter, the point of a check up is that I can ask for things like prescription paste which might be slightly cheaper. I didn't get it. This year I went for a check up and requested an X ray on one of the teeth as it is sensitive. I was told oh no we can't do that because we're out of x-ray cassette. I received a visual dental check-up (5min job) and was charged same amount as a checkup costs. They said they were aware I'm due for an x-ray but I didn't receive one. Not I was kindly invited to come and get it another time. I was suggested to come back in 6 months. For what? I can visually check my teeth in the mirror.