Inflexible when 86 year old had to cancel.
My 86 year old father in law had an appointment. Due to his poor mobility it requires my wife to take him. The weekend before appointment I developped Covid symptoms meaning my wife could not transport him. It is too difficult for him to get a taxi. His wife phoned a day before to cancel and they demanded £54 payment. They pressured her to get a friend or relative to phone them and pay as she felt unable to do this. My wife phoned and because my mother in law had got in a muddle on the phone and did not mention the covid situation they insisted on payment saying they would make any further appointments until paid. Their response by email was also rude. My wife has paid as she did not want to cause more anxiety for her parents. However very unhappy with the way they treated a long standing,elderly patient. There seemed to be no compassion whatsoever.