Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Tesco Instore Pharmacy, Kesgrave


12 people in the queue

Had a text to collect my repeat prescription, went in at 1045 I was no 7 in the queue stood for 10 minutes by which time there were a further 5 people behind me. Not once in that 10 minutes was anyone served, the Pharmacist walked out of the store so then did I. This is not good enough, it takes far far too long when the meds should have already been checked, bagged and sealed. Then it gets checked again taking up more time, I will be now trying to make other arrangements for my prescriptions.