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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Barham & Claydon Surgery



Broken machine led to private treatment

It's local. The main issue is that you can't always get an appointment with a doctor, you are given a nurse appointment. Within the last 3 months the machine to syringe ears was broken, it took over 6 weeks to get fixed and due to it affecting the hearing so badly we had to pay privately for the treatment. Don't mind seeing a nurse for most things, I was quite impressed but I would still like to see a GP when needed. Concerned that if there is more building in the Parish then a more specific health centre would be needed.

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