Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Chesterfield Drive Practice


Why do they always ask to do it online?

I went into the surgery to ask about booking an appointment to get my flu jab, I wanted to do it face to face but they told me I needed to go online to AskmyGP, but I said that I couldnt do that, I was frustrated by being asked again but the receptionist was ok with me and she did do it for me and gave me an appointment. I do find that making an appointment to actually see my GP is difficult these days, you can get to see the nurse practitioner usually though. I think the medical treatment here is fine.