Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Chesterfield Drive Practice


I would like a face to face appointment

Sadly I do find there does not seem to be any consistency of the same GP. I do not like phone calls with the GP it doesnt feel adequate, I just want to be able to see a GP face to face. I do find it hard to have to wait for up to 45 mins to get access to the surgery to even speak to someone.