Appointments lost you a star.!!!
Once upon a time there was a brilliant surgery with a brilliant online system. You used to be able to log in,select your time and doctor to suit, then log out. It was great and everyone was happy. But one day something happened and the online system was bewitched and it became virtually impossible to book an appointment unless you waited 5-6 weeks. The only other option was to try to ring in 8.00 am the next day, along with the dozens of other patients wanting to be seen. Alas dear patients, this is where our sad story ends because nobody has cured the poor online system. It still languishes online, accessible but useless unless you are psychic and can predict a future ailment and the need to see a doctor.