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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Chesterfield Drive Practice



No GP appointments and unhelpful prescribing

There are never any GP appointments available. Prescribing by the doctors is very unhelpful. Why prescribe for only 28 days rather than 56? The patient has to waste a lot of time ordering, travelling to and from the pharmacy and waiting in a queue to be served (I had to wait for about 30 minutes yesterday). Due to a medication review I lost a 28 day supply of one of my drugs. I made two requests for an extra supply and was ignored.

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