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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

The Chesterfield Drive Practice


Reception glitch

I really rate this practice, I am happy to be a patient here. Appointments are pretty reasonable and all the doctors/nurses that I have seen have been very good. There was a glitch today however, for some reason I couldn't book in at the screen so I got into the small queue at reception. The receptionist was trying to book in a baby to see a clinician that afternoon following a health visitor's advice. Resolving this took some time and the queue got longer and longer which I think flustered the receptionist. Maybe a system for someone else in the practice to take up more complicated issues from reception would be more efficient? Just a thought.