Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Chesterfield Drive Practice


Happy here

I am happy here and I will move with the practice to Took's as I drive and it looks as if parking will be much easier. I am much reassured that I will be able to see the same nurses/doctors as I have always had positive experiences and trust them. I know this isn't the fault of the practice and I don't know how they could do much about it but my visit today with my son was marred by two young men who evidently knew each other and who used very bad language to each other, and all else in the waiting room, to express their disapproval of people being seen before they were. Not what I wanted my son to hear!