Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Chesterfield Drive Practice


Quite happy with the clinical aspects

The Took's site is closer to my home so I will probably move with the practice. Overall I am quite happy with the clinical aspects of the practice but in my experience the reception staff can come over as a bit dismissive when I talk to them on the 'phone. I have been a bit late being called in a couple of times but nothing to really speak of.