Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Chesterfield Drive Practice


I can't complain overall.

I find that the GPs are variable, but the booking system means that often I can't access appointments with those that I consider the best ones. I am registered as a carer for my husband but I don't get longer appointments. One GP was really awful, dementia during a consultation. When I mentioned the difficulties I was experiencing I was shocked and brought to the point of tears to be told 'if you can't manage put him in a home'. It was awful especially as I was struggling anyway. Despite that one bad incident I can't complain overall and we will both move to the new premises with the practice.