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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Chesterfield Drive Practice



Drs & Nurses friendly but wait time is awful

The doctors and nurses are lovely, but it is nearly impossible to ever get an appointment and sometimes you have to wait over a month to see a doctor/nurse! Plus, you can only book an appointment or get a message to a doctor over the telephone, and, to give you an example of how poor the telephone waiting times are, I have just been on the phone to them and I had to wait 51 minutes to speak to someone. It's a painful experience.

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