Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Chesterfield Drive Practice


Absolutely awful patient response times -

On the phone for 45 mins so far. My mum is partially sighted with memory issues. If she didn't have my support to try to GET actual medical support then she would fall through the huge cracks appearing in the service levels at this GP centre. I really feel for anyone needing to use this service if they are on their own, suffering from mental health issues/ anxiety because this is far too difficult for some to negotiate their way through to get help. I have had to cancel a meeting to be able to wait an hour just to get through on the phone - my mum wouldn't have been able to do this as she would have forgotten why she was on the phone which enforces the concerns raised above.