Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Chesterfield Drive Practice


Are blood tests available?

Since the last phlebotomist left I don't know if the surgery carries out blood tests. I sent an email to ask if they do and if so how I can book. Have not been told. Received a phone call from a withheld number and caller hung up before I could answer. If everyone needing a test has to go to the hospital or Landseer Road this must cause a huge increase in traffic. The delay in responding to phone calls is unacceptable. If blood tests are carried out an online booking system is needed.