Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Chesterfield Drive Practice


To access appointments has been appalling..

After listening to the same recorded messges for several minutes at each call. Then to be cut off because all lines are busy for over three days at different times of the day - even when instructed to call after 2pm the same happened. On day 4, being told I am number 30 in the queue is totally unacceptable. I had to rate 1 star to complete this, but would not award any stars. I would be interested in joining a patients group if it will influence the terrible service offered to patients.