Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Chesterfield Drive Practice


Very Poor

Shockingly poor telephone service with waits of up to an hour just to get through. Very difficult to see an actual GP, usually a telephoned appt with a nurse. If you are lucky enough to get to visit the surgery and are told you need blood tests etc you can't make them there whilst you are at the surgery, you have to ring in again!