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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Croft Dental Surgery



Excellent Practice

Having had treatment at another practice which caused a problem they could not fix as the dentist left the day after my treatment, I contacted The Croft. I explained the problem to the receptionist who made an emergency appointment for me within 48 hours. The treatment was completed yesterday late afternoon. The lady dentist I saw was fantastic!! She explained what had gone wrong, how she could fix it and to my surprise said would you like me to do that now! Within 15 minutes she had completed the task and this morning I can eat again with no pain and obviously am now registered with this great practice. Thank you all for your excellent and professional service. So pleased I have found you.

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