Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Derby Road Practice


Prefer face to face

Accessing by telephone for only 'on the day' appointments, which can be frustrating. GP does make advanced appointments, but when you ring in you cannot book ahead like this. I ended up on the telephone for 20 minutes last time talking with a GP. Would have preferred to come in, as I could not hear them well, so things had to be repeated. I know face to face you get half that time, but for me it is better for my hearing to see someone face to face.