Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Derby Road Practice


Prefer face to face

Most appointments I have had have been over the telephone, and I prefer face to face. I probably have had 5 appointments in the last 6 months and finally being seen face to face at this one. Telephone appointments just feel rushed and they can just cut you off, whereas face to face you feel more looked after and less rushed.