Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Derby Road Practice


They do care here

They are friendly and helpful both at the surgery and on the phone, the doctors nurses, they all treat the people like they are their own family, they care very much. Access is good on the telephones, not too long to wait. they give me options if I want to be seen in person or speak on the phone. I feel like I can tell them anything, I don't hold back. They are doing everything right. Car park is a good size too that is important.