Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

The Derby Road Practice


3 weeks to get an appointment

The telephone answering system is slow and not user friendly. When you do get through the receptionist tells us its 3 weeks to get an appointment. We phoned at 6pm and are told the doctor won't have time to phone us back. Received conflicting advice from 3 different receptionists in relation to getting printed medical records for my son. The receptionists made my life extremely distressing when I tried to get help for my son. The form displayed above reception telling you how to raise issues refers to staff member who no longer works at surgery. Surgery telephoned me asking me to attend for appointment because the doctor wanted to see me.( I assumed this was to follow up results of recent blood test). But in fact the appointment was for my son. They are quick to hide behind confidentiality but in this case did not check my identity.