Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Derby Road Practice


impossible to use electronic forms

my relative has complex problems with a physical health problem which was having a severe impact on mental health. The mental health team has supported but it has been impossible to navigate through the complex forms process for people who have severe mental health difficulties and they were assisted to do this by surgery staff who did not appear to communicate with each other. The form does not allow you to even complete the form if there is an impact on suicidal thoughts and the reception staff direct to the form so how can we get help for the problem.