Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Derby Road Practice


Had emergency appointment this afternoon

Was feeling very poorly due to suspect ear infection as already deaf in one ear had to get my daughter to phone for a emergency appointment which was done brilliantly. So I would like to thank the Dr for being so understanding and polite and gentle big thank you.