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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Derby Road Practice



Receptionist now a doctor!

I wanted to speak to a GP and described intense two day long headache that was NOT a migraine like I’ve had before. Was told by receptionist she would send me a leaflet about migraines!! Eventually got sent the online link and have waited all day but no call back whilst sitting here in agony. I’ve had normal painkillers two days straight with no effect

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