Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Leiston Surgery


Once you get through, good

The people you see are good, once you actually get through the system. With less than average needs for an appointment, it can be frustrating that when you absolutely need to see someone, it is a bit of feeling that you have to jump though hoops. I do not mind who I see if they are the right person, or they ensure they get me to see the right person as you cannot always tell in an initial conversation.