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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Leiston Surgery



Phone system

The 'phone system seems ridiculous sometimes. I have called and 11th in the queue and waited an hour. Seems a long time when only on the 'phone for 2 minutes max myself. The appointment, on this occasion, was made far in advance for a 'check' so that was easy as they contacted me.

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