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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

The Leiston Surgery


Few steps to get appointment

I'm getting used to this system of a few steps before you can get the appointment. I do understand an initial, what feels like a 'filter' with the receptionists. But then the GP too rings you, at some point that day (not being given a time is difficult). Then they may book you in to see them. It just feels like that part is unnecessary. I am sure most patients know if it is needed face to face, and reception could ask if you feel it is something you think needs face to face chat, then you would be able to say then.