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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Leiston Surgery



Blood test results not as requested.

I requested a routine PSA test as well as my Thyroid, cholesterol and liver function. The appointment was made for the 19th of December 2023 and my requirements were confirmed by the receptionist and the blood nurse at the time of my appointment. When I got my results, there was only a result for my routine PSA, nothing else. This is not the first time this has happened.

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