Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

The Leiston Surgery


Hard to get an appointment

Getting through on the phone can be quite difficult, you can be number 30 in the queue! I usually do opt for a ring back which is better than hanging on. I do find it quite hard to get an appointment with a GP, but they often do put me on to the head nurse and she is very nice. The location of the surgery is a bit difficult, parking etc. But overall I am quite content with this surgery on the whole anyway.