Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

The Leiston Surgery


6 monthly check with my own GP

There is a new appointment system here. I called this morning to get to see my GP as I called a month ago to make the 6 monthly check up appointment that my GP likes me to see them for, and was told I now had to call on the day. When I did call this morning I was then told I may not get to see my GP and would have to wait for a call back. I got a bit angry but later another receptionist called me back and I apologised. I know they are just doing their job. I was told I could see my GP and was given an appointment. My GP explained the system in more detail and so now I understand more fully. The GP assured me I can speak to them and just need to ask for the call back from them direct from them and the reception team should be able to accommodate that. We were given a leaflet about it, but I feel that did not explain it as well as the GP did. I would have been more understanding if it had been explained better in the first place.