Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Leiston Surgery


New appointment system has improved access

Since changing the appointment system I feel the service has actually got better. You get an appointment after a phone call from a GP, but sometimes a chat with them doesn't mean you need to come in, and I find that good.