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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Norwich Road Surgery



More continuity of care needed

I would like more continuity of care, seeing the same doctor. When you have an ongoing problem you don't want to keep explaining your history to different doctors all the time. Treatment explanation - they don't always listen to me so have not awarded any stars. Quality of care a bit mixed.

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