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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

The Norwich Road Surgery


Mixed

I wear hearing aids. Doctors call for patients from waiting room to go into their consulting rooms and speak too quietly, so I don't hear. Then they end up shouting. It would be better if they had an electronic board to use for names to go on when doctors are ready for you. They are poor for hearing impairment. They think you're stupid because you don't hear. There is a lack of recognition of hearing impairment with health services generally. I don't like the practice of 'fobbing' people off with seeing Practice Nurse rather than the GP. Practice Nurses are fine, but not the GP and I know when I need to see a GP rather than a Practice Nurse. One time I went to the Nurse who asked me how much coffee I drank and told me, as I drank 5 cups a day, I should drink decaf. When I asked why, she didn't know! She just said she'd been told to say that. 1 GP (a locum) is brilliant. Waiting times to get an appointment with a GP slightly better than getting an appointment to see a nurse.