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Original feedback for

The Norwich Road Surgery


Variable.

In December 2015 I had a MRI which was the result of a referral in September 2015. In January I went to my GP for them to tell me my results from the MRI scan. The GP could not explain the result well to me and did not refer me back to the hospital. I was not happy so made another appointment with another GP at my surgery. This time was asked if I wanted language line. I said no as my English is good. With hindsight I should have yes. This GP helped me to understand what was wrong with me and referred me back to the hospital. When the hospital told me how long it would take to get an appointment and due to the pain I was in I went to the Suffolk Refugee Support for help. They contacted the health outreach team at St Helens Street. The next day the health outreach team, knowing my situation contacted the hospital and got me a cancellation appointment the following week.