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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Norwich Road Surgery



Difficulty organising a test

I made the staff aware that for the special blood test I was having it would need booking through electronically to the hospital but when we arrived at the hospital it hadn't been done. This meant that we had to go back and forth to get it all sorted. It was very frustrating especially considering I made them aware there would be an issue.

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