Helpful doctors / nasty reception staff
For someone with a mental health condition, I have great anxiety when having to deal with the reception in the morning. Either on the phone, 2 of them are very nasty, stating I can only have an on the day appointment if it is life threatening.,she has also said if I need an on the day urgent appointment I wouldn't be at work, extremely judgemental. I stay because of 3 medical staff who go over and above their role. It's sad as reception is destroying the surgery. They recently had new reception staff who are friendly but you never know when they are there. When you call at 8am you will always get the ones who judge if your issue is urgent enough. They are not trained medically are they? I do hope this feedback is taken seriously but I doubt it. I just want to be treated with respect just as I respect them, I understand they must be busy but to talk at you sternly is not acceptable.