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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

The Norwich Road Surgery


Dont go there unless you have no other choice

This surgery is poor!! You cannot get a routine appointment for weeks and if you need an on the day appointment you can be holding on for 40 minutes or more before you get to speak to an actual person. By the time a receptionist does answer you are really stressed and angry. They seem to take the brunt of a pretty poor service to patients which is not fair on them. This practice should be banned in ALL surgeries everywhere. When you are not well you need to speak to a person not listen to a bloody machine. I feel sure some elderly patients just hang up rather than go through this rigmarole when they may need emergency medical assistance. And I would not be surprised to learn that people actually die because of this unacceptable practice. This surgery is not alone in doing this and it is simply not acceptable. It is like the third world!!