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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Norwich Road Surgery



Receptionist thinks she’s in charge

Second time running they have messed up my wife’s prescription Tried sorting out and receptionist refused to let my wife speak to doctor to sort this out and said that she will have to have what is on there even though it’s been changed without my wife’s consent

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