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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Norwich Road Surgery



Prescription wrong or delayed, long phone wait

Telephone waiting often half an hour. Constantly having to chase up prescriptions for my Mum. Whenever there is a medication change it is nearly always dealt with incorrectly. Often fobbed off by reception. Very stressful dealing with this organisation.

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