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Original feedback for

The Norwich Road Surgery


Poor response from reception staff when following instructions given by surgery

My husband was phoned by the surgery and told to order a blood test at landseer rd. followed by an appointment with surgery nurse for a heart check. He did this and tried to phone the surgery .He waited until after 12 as specified. He was on the phone queueing for over 25 minutes only to be told he couldn’t make an appointment. Eventually the receptionist explained that he needed a 20 minute appointment and they only had 10 minutes. After repeating several times “what should I do.” He was informed that it wasn’t important !!!! Maybe not to her but important to him who has been sheltering and worrying. His wellness appointment has also been cancelled so I am saying...this was not an appropriate response.