Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Norwich Road Surgery


Waiting time on telephone is far too long.

It is extremely difficult to get through to the surgery on the telephone at any time of the day. There is no other way to contact the surgery eg-text, email, or even in person. My average waiting time on the phone is 1 hour and 10 mins. I appreciate the difficulties at the moment due to COVID (assumedly) but it is very frustrating and inconvenient. This forces people who are very ill to go to A&E instead which adds to the pressures experienced at A&E.