Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Riverside Clinic Ipswich (North East Essex and Suffolk Pathology Services)


Technicians excellent

Waiting area too small. No high chairs for the disabled. Wheelchair access too small. Not enough seats. Too many patients friends/family take up seats. No confidentiality re patients details names/dob/addresses all read out loudly - NO security appalling. Comments made re patients tests. patients told they can go to Ips hospital to get tests done! Loudly informed that can and need to get urine tests done there & then. Attended an appointment, receptionist appalling no customer service obviously hasn't a clue what Respect & Dignity policy is. OK to laugh at patients WE ARE CUSTOMERS. GDPR what are you doing re that after todays experience?????