Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Riverside Clinic Ipswich (North East Essex and Suffolk Pathology Services)


Waited outside for 40 minutes

People were queuing outside for approx. 40 minutes before reaching reception to be booked in. This is totally unacceptable when there is an empty waiting room. It appears there is no consideration for the frail, elderly or for those with impaired mobility. Neither does it consider the current weather conditions. Once in the blood test waiting room there was no problem. I have used this service for a number of years but have never encountered this issue before. There needs to be a resolution to this problem as soon as possible. Maybe a ticket system for reception, allowing patients to wait inside would work.