Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Riverside Clinic Ipswich (North East Essex and Suffolk Pathology Services)


Blunt receptionist, distracted phlebotomist

Greeted by a blunt and rude receptionist who couldn’t even manage a smile. There was a small wait even though I had booked a timed slot but this wasn’t a problem only a minor set back. I felt disappointed upon discussing this with the phlebotomist as she knew exactly who I meant without me finishing my sentence and confirmed this person was always like this ! Whilst having my blood taken I felt a little unnerved that the phlebotomists attention wasn’t completely on what she was doing as she was talking to another colleague .