Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Pathology Partnership (Sudbury Health Centre)


Appointments fill up quickly

I have fortnightly blood tests but booking appointments needs to be done immediately after the last appointment as they fill up so quickly. I preferred the old system of taking a ticket. For older people or those that can't drive the new system is difficult. They have used a phlebotomist and possibly volunteers to help people book in. For people reliant on buses it becomes very difficult and means long waits as the buses are so irregular. The old system seemed to work much more smoothly.