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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Pathology Partnership (Sudbury Health Centre)



very good

Generally a very good service but the new system isn't working very well. This is partly because the computer is not fixed so moves when you try to enter details, plus the font size is quite small for people. There are often three phlebotomists but now one is used to help at the computer but this takes them away from doing blood tests.

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