Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Pathology Partnership (Sudbury Health Centre)


System doesn't work brilliantly

Recently I tried to get an appointment for a blood test after seeing the practice nurse. I was told I could get a walk in appointment first thing in the morning, but on arrival I was told I had to book and the first appointment available was 2 hours later. Someone helped me book using the computer system and we went home. When we came back I tried to enter the details on the computer but it said the appointment was not recognised. Very kindly the phlebotomist said they would squeeze me in. The old system was far superior to the new one.