fair
The experience once you have an appointment with the phlebotomist is excellent but getting an appointment is extremely difficult. There are no longer any "drop in" appointments and it seems a phlebotomist is on hand to help people sign in and register and so is not actually available to take blood. Many elderly people needing blood tests find it hard to get to the Health Centre and prefer to arrive and get a ticket and wait their turn. They do not like to ring up, press buttons on the phone and wait to make the appointment