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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

The Pathology Partnership (Sudbury Health Centre)



Booking computer not easy to use

There are only 8-10 walk in appointments available. The system isn't easy to use. I came in recently and there were 50 people waiting so I went away. Waits recently haven't been too bad. Overall its not a user friendly service especially for older people and a staff member has helped people.

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